Part Time Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (Toronto)

SALARY - $16/hour

START DATE – 09/25/2023

About the Second City

The Second City is the world’s premier comedy brand, focused on the mission of entertaining, inspiring, and transforming through fearless comedy.  The company’s ten resident stages in Chicago and Toronto, plus three Touring Companies and a booming Theatricals division, entertain over one million theatergoers each year around the globe. The Second City Training Center, which includes the Second City Film School, is the largest school of improvisation on the planet.  Further, Second City Works, the B2B side of The Second City, provides hands-on learning, digital content, and consumer insights, all utilizing our proprietary improv-based approach to learning. Founded in 1959, The Second City continues to grow rapidly in size and influence by upholding five core values: performance, ensemble, diversity and inclusion, resiliency, and authenticity. For additional information on The Second City please visit: www.secondcity.com

Sales Duties

• Sell, refund, and exchange tickets over the phone and in person, and answer any questions about show programming

• Register students (and employees or volunteers) over the phone, in person, and assist online customers, and answer questions over the phone regarding Training Centre curriculum
• Selling gift cards in person (over the phone can mostly be handled via website)
• Cold-calling prospective customers & re-connecting with past customers for re-sell opportunities.
• Covering Reception duties and answering questions over the phone and in person
• Booking dining reservations

• Collection of accurate data with the intention of feeding leads into the pipeline
• Assist Group Sales by booking groups of 15 or less
• Perform first round of vetting for Second City Works clients

Administrative Duties

• Respond to customer service e-mails and live chat, including all forms of inquiry via website

• Manage and book ticketing lists provided by managers.
• Manage hotel voucher programs
• Selling merch during the day
• Box office administrative assistance including internal ticket requests, night manager sheets, etc.
• Qualifying Orders

• Report any customer service issues and/or student HR/harassment claims to appropriate management

The ideal candidate will :

• Have flexible availability (including nights and weekends)
• Strong communication skills - written and verbally

• Be comfortable with cold-calling and working in a sales-quota environment
• Be comfortable in fast and slow-paced working conditions
• Have basic CRM knowledge, SalesForce preferred

The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.